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Refund Policy

Refund review for reseller credits, account services and orders.

Refund questions can relate to reseller credits, account services, orders and activations. Eligibility depends on the specific purchase case and the service context connected to that request.

What can be reviewed

A refund request may involve reseller credits, an account-related service, an order, or an activation. The relevant order details are needed to review the request.

Case-by-case eligibility

Refund eligibility is not presented as automatic for every purchase. The specific order type and service status need to be reviewed before a refund outcome can be confirmed.

Before placing an order

Review the current Pricing and Reseller Credits pages and contact support if you need clarification about an order before completing it.

Request a review

Use the Contact Support page for a refund-related question and provide the information needed to identify the relevant order or service request.